WhatsApp Automation Agent

Problem

Incoming WhatsApp messages span order tracking, product questions, technical support, and billing — routing all of that to one generic bot produces poor answers.

Solution

Built an end-to-end WhatsApp automation system using Unipile and n8n webhooks with an LLM-based classifier that routes each message to a specialized agent: an Order Tracking agent (Airtable), a Product Info agent (Pinecone vector search), a Technical Support agent (automated email escalation), and a Billing agent (structured responses).

Tech Stack

• n8n — Workflow orchestration connecting WhatsApp, the classifier, and each specialized agent.
• LLM classifier — Routes each incoming message to the correct specialized agent.
• Airtable — Source of truth for order status lookups.
• Pinecone — Vector search over product knowledge for the Product Info agent.

Challenges

Write-up coming soon.

Impact

Metrics coming soon.

Lessons Learned

Write-up coming soon.